Our Guarantee and Return Policy
THE HODGES BADGE COMPANY GUARANTEE
Since 1920, Hodges Badge Company has maintained a tradition of dedication to its' customers based on three simple premises:
- We manufacture only quality products.
- Our products are offered at reasonable prices.
- Your order will be delivered on time.
When it comes to quality, there is no substitute. Pretty good isn’t very good at all. It needs to be the best it can possibly be. We assure you that the quality of our craftsmanship will meet or exceed industry standards by any measure. If at any time we fail to meet these quality standards, we will, without any question, redo the job at our cost. We will expedite the production of any redone materials to the best of our ability – including express shipping at our cost when necessary. If, for some reason, reprinting is not an option, we will refund 100% of your money.
We realize that timeliness is an equally critical component to the quality of printing and customer service that we provide. We take great pride in the manner in which we produce every job – right down to the final delivery. When we give you a date that we will ship your job, consider it done. If for any reason, other than an act of God or major equipment failure, we don’t ship it when we say, we will not only absorb the shipping cost, you won’t pay a dime for the ribbons.
Our Return Policy:
- All “Stock” merchandise may be returned with a restocking fee equal to 10% of the merchandise value.
- Custom printed or engraved products cannot be returned unless meeting the following criteria:
- We made a customization error
- Your awards arrive damaged
- There are no returns on discontinued or clearance items.
Returns will not be accepted without a Return Authorization number. Please call Customer Service 800-556-2440 prior to any return for return approval and a return authorization number. This number allows both you and Hodges Badge Company to track the progress of your shipment back to us.