We want to ensure that you receive your order before your event and that it is delivered when you are available to accept it.

We ship using UPS delivery services. Once a package is tendered to UPS, UPS terms and conditions of delivery apply to your order.

Yes, if UPS offers Saturday delivery to your address. Saturday delivery costs an extra $16.00 per package. Please call Customer Service and discuss your order if Saturday delivery is required. This option is not available on the website.

Orders needed in 7-12 working days pay no premium processing fee, but may need to upgrade to air shipping to guarantee on time delivery.

When your order is needed in 5 or 6 working days. Also for some orders needed in 7-12 days. Orders needed in 5-6 days pay a 30% premium processing fee plus 2nd Day shipping charges.

Orders needed in 1-4 days pay a 30% premium processing fee plus Next Day Air shipping charges.

NOTE: During April through July we may need longer to produce your order.
Please check our website or contact Customer Service for the current production scheduling.

Certain heavy awards incur additional charges if shipped by air. For these items, the additional air shipping charge is $100 for Second Day Air and $150 for Next Day Air per item.

Certain items are always shipped separately to avoid damage during shipment. An example would be an order containing rosettes and exhibitor numbers. Heavier items are shipped separately to avoid damage to other products (i.e. rosettes). Additional charges may apply. For information contact Customer Service.

Banners are rolled and delivered in a cardboard tube to avoid damage.

Yes, however a quote for international shipping charges is required. The website does not apply a shipping fee for international orders. A customer service representative will contact you once we receive your web order to provide a shipping quote.

We ship to Canada using UPS and its e-tailor Brokerage Program (eBP). Canada Customs requires Canadian recipients to pay applicable duties and taxes on shipments entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax).

A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

UPS will request payment of these charges at the time of delivery. You may call UPS ahead of time (800-742-5877) to pay these charges, eliminating the need for payment at time of delivery.

Please visit the UPS Custom Clearance Page for more information.

No. All orders require a street address for delivery.

Click here to see shipping charges chart

If UPS determines that an address correction is needed, or if a change of address is requested after package is in route, additional fees of $25.00 per box plus additional shipping charges may apply. This fee is charged directly to us from UPS. 

To avoid this charge, please be sure to supply your complete shipping address, including Suite, Apartment, Floor, etc. UPS address correction fees are applied to any order with an incorrect address including orders where UPS corrects the address before delivering to the customer as well as orders returned to us with an incorrect address. If an address correction fee applies and/or reshipment is required, this charge will be billed to you separately.