You can place orders by mailing the order form with a credit card number or check; over the phone with a credit card; by email (do not email credit card info) or online with a credit card. If you have any questions, email info@hodgesbadge.com or call customer service at 800-556-2440; international customers, please call 401-682-2000.

Most products are manufactured 9-12 working days after we receive your approval to begin production. Large and more complex orders will require more production time. Production time is longer during the months of May through July.

Yes, for many orders, customer service representatives can let you know the cost immediately. On more complicated orders, we can only provide you with an immediate estimate. We have learned it is best to review the order, make sure everything is correct, and contact you within 24 hours with the total.

Yes. We keep detailed records of all orders placed within the last 2 years. We can easily take your order over the phone and match it to your previous order.

Please note: We only keep 2 years of order history on file. If you have a copy of a previous order that is significantly backdated and want to reorder it, please share it with our customer service department.

Yes. We will accept orders for faster delivery when possible and premium processing fees will be incurred. For fastest service, orders should be paid by credit card. Because our items are handmade, some items may not be available for rush delivery. Please call customer service to discuss your needs.

Web orders received after 5:00 pm, Eastern Standard Time are processed the following business day.

Our minimum order charge for custom items is $40.
Quick Ship and Stock orders have a minimum order charge of $15.00.

The policy is as follows:

• All “Stock” or “Quick Ship” merchandise may be returned with a restocking fee equal to 10% of the merchandise value.
• Custom Printed or engraved products cannot be returned unless we made an error in customization or your awards arrived damaged.
• There are no returns on discontinued or clearance items.

Returns are not accepted without a Return Authorization number. Please call Customer Service prior to any return for return approval and a return authorization number. This number allows both you and Hodges Badge Company to track the progress of your shipment back to us.

This a special line of awards that, when ordered by phone, can ship in 24 hours if you ask for this service and if the order is placed by Noon EST. These awards can ship in 24 hours with no premium processing fees, but air shipping may apply depending on where you live and requested delivery date.

When ordering Quick Ship Awards on the web, the earliest you can schedule delivery is in 3 days. 

The Express line is a group of products that can ship in 72 hours when requested. These awards can ship in 72 hours with no premium processing fees but air shipping may apply depending on where you live and requested delivery date.

Items marked express are only available to ship in 72 hours if a stock design or a custom design on file with Hodges Badge Company is used on the award. Any award ordered with a new custom design will require a die, die charges and standard production time.

No. Quick Ship items are only available as shown or noted.